‘I was in Antananarivo with a shoulder that had been badly dislocated and looking to get home as quickly as possible. It was a weekend and trying to organise things with the insurance company and the locals was difficult. Sandra from Thor Travels came to the rescue and sorted things out over the weekend with the Insurance people and the hospital in Antananarivo, from whom the Insurance people needed a report, and I was on the plane headed home on the next available flight. Great service. When things go wrong a good Travel Agent is invaluable’.